Customer Experience

Did you know that 90% of companies have some kind of customer loyalty program? However, most loyalty program members aren’t actively...

Building customer loyalty should never go out of style, but sometimes you need to change it up. Luckily, we have a few inexpensive...

Returns can damage your profits. That’s the long and short of it. You’re going to have to get used to your customers returning...

When people think of retail loyalty programmes, they often think of old stamp cards lying somewhere at the bottom of their wallet....

Tired of being shouted at? We’d imagine you’ve experienced this once or twice if you’ve had to deal with a difficult customer....

Bad reviews can make or break your business. Whether you like it or not, you’re going to receive a negative review at some point...

It’s 2024, and in today’ retail landscape, technology isn’t just about elevating the “cool factor” in your store; retail...

While we (rightfully) associate the holidays with a surge in sales, retailers also need to prepare for the influx of post-holiday gift...

  Life House doesn’t lack in secret sauce. Or better stated, its spaces have an abundance of local flavor. Be it Palm Springs or...

For the longest time, tipping has been a staple in North American restaurants. Diners have become accustomed to leaving an extra 15-20%...

The hospitality industry is equal parts competitive and innovative. With restaurants popping up left and right, many have begun experimenting...

Buy online, pick up in store (BOPIS) order fulfillment methods have been around for a while, but the buzz increased exponentially in...

Have you ever seen a customer walk away from your store or website after a bad experience? Besides offering great products, stellar...

What makes one restaurant consistently busy while the competition struggles to fill the dining room? Tracking profits and losses is...

See that wine glass? Perfectly poured, right up to that almost undetectable horizontal line. We are choosing to see that wine glass...

As days become longer and the temperature becomes warmer, you’re looking forward to a surge in customer traffic and the opportunity...

In-store retail events are an excellent way to build a community around your business, engage with customers, create brand evangelists...

A conversation with the executive chef of Clover Hill Charlie Mitchell, one of the most promising chefs of his generation, arrives...

I distinctly recall a moment about a year ago. I was with some friends in Denver’s Cherry Creek neighbourhood, an area known for...

Here at Lightspeed, we’re all about the industry. We love everything hospitality brings to the table. We know and celebrate the diverse...

There was a time when the driving range experience consisted of warming up before a round or hitting a bucket of balls when you were...